Return Policy

Thursday, August 22, 2019 1:22:29 AM America/Los_Angeles


Return Policy


You can return your merchandise up to 10 days from your item's receive date.

 

*Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned merchandise, we will arrange the refund within 5 business days. Based on your financial institution, it can take up to 2 to 3 business days to reflect on your account statement once your refund is processed. Original shipping charges are not included in the refunded price.

 

Please Note:

 

If items are returned after our 10 days return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A merchandise credit or refund will not be credited to your account.

 

Customized items are not eligible to be returned. If your customized item was received damaged or defective, please contact us first.

 

Damaged/Defective Item

We apologize if you have received a damaged or defective item and will gladly resolve this issue as soon as possible.

Please note: All damaged/defective merchandise must be reported within 10 days of your order's receive date. If we are notified of your damaged item(s) after this timeframe, we will be unable to process your request.

 

If you are reporting a damaged/defective item, please follow the instructions below to receive a refund or replacement:

 

1. Contact Us!

2. Please provide us with detailed information on how the item was damaged or defective.

3. After you have contacted us, please wait for the response. We will give you a reply within 24 hours.

 

Refund
Refund will be done after we receive the returned item(s) from you. Please allow 2-5 business days to process the refund. Thank you.

If you have any questions about the return policy, please contact us at service@cosideas.com.